Review of Materials

1. Writing a Business Letter

            Writing a Business Letter is a letter written from a person to a company. Can be used for any purpose that requires written communication from an individual to a company. Example:

a) To accompany returned goods

b) Complaint letter

c) Thank you letter

d) Resume cover letter 

Purpose:

a) You will write business letter to inform readers of specific information

b) However, you might also write a business letter to persuade others to take action

c) Business letters even function as advertisements

Letters Parts:

a) Letterhead

b) Dateline

c) Letter Address

d) Salutation

e) Body

f) Complimentary Closing

g) Writer's Name and Title 

h) Reference Initials

2. Requesting for Quotation
            Is ask detail price and cost for all orders you want to make. You're sure has decided the number of good and the type of service you want. How to write Request for Quotation:

a) State clearly and concisely what is required 

b) State the quantity required

c)  State when delivery is required

d) State what price is to cover

3. Invoice
            Is a time-stamped commercial document that itemizes and records a transaction between a buyer and a seller. Why you have to write an invoice?:

a) To keep track of sales

b) To keep track of inventory

c) To forecast using past data

d) To record business receipts for tax billings

4. Letter of Complaint
            Is a written letter in which someone reports a bad experience or situation. Why making a complaint?:

a) Wrong goods received

b) Poor service

c) Unsatisfactory quality of goods

d) Late delivery

e) Non-delivery

f) Damaged goods

g) Prices not as agreed

5. Goodwill Letter
            is written to create good business relations and build good impression be brief - to the point, always sincere and informal, handwritten notes is ok. four most common goodwill letter;

a) Apology

b) Thanks

c) Congratulation

d) Condolence and sympathy